01/27/06: Wow, finally got a responseYesterday I e-mailed a good deal of my notes regarding the washer to John Eye / Big Sandy corporate along with a note that I was preparing my notes to file in small claims court next week. I explained that they had until then to decide to REPLACE the washer.
Today while I was out I got a call from them saying they'd "finally got all the paperwork through Whirlpool to replace my washer" and would like to bring me the new one on Tuesday.
01/25/06: Letter to Whirlpool goes unansweredWell, I thought I'd plead with Whirlpool to do something about my defective washer and sent a letter to the president of Whirlpool USA, David Swift. It's now been two weeks and no reply...
I guess next week I'll file in small claims court against the retailer, John Eye / Big Sandy Superstore. They are the ones who hold the service agreement on my washer.
Does anyone know a reference of how much electricity and water a Duet uses on the average cycle?
01/10/06: Thanks Warren...Here's a fixed link to a Whirlpool service / training manual that Warren tried to post in a comment for the Whirlpool Duet washers. From his comment, I gather that his problem was a loose connection, and specifically to look at connector 10 on page 5-1.
I'm going to print this out and take a look... if nothing else if I can EVER get a freakin' repair tech out, I'll tell him what to look for.
12/29/05: Argh...Been trying to get ahold of the SECOND washer repair guy for almost two weeks. I finally caught him today, and despite the fact he hasn't even looked at the washer he says he's already ordered the part. The same part that's been replaced once already. He says that whenever he orders parts through John Eye / Big Sandy that it might take three weeks for the part to arrive...
Somebody shoot me, please.
12/24/05: Washer gave me a present for Christmas!My washer gave me a present for Christmas, a NEW ERROR CODE! F-DL. This one means it can't figure out how to unlock / lock the door anymore.
Great. Photos attached: