06/21/07: How Washington Mututal wants to screw youI had a Providian credit card for some time. They were recently purchased by Washington Mututal. It's the card I used for many of my home renovations including my new windows.
As luck would have it due to either an oversight on my part or thinking I'd clicked "submit" on an online payment I ended up late on my payment by less than 6 days one month. The next month I was billed a $40 late fee which I paid without worrying about it.
It wasn't until two months later that I realized they had also jacked my interest rate up from around 7% to over 22% as a result of that one late payment.
I contacted Washington Mutual and was told:
"We are sorry to hear that you are unhappy with our service and want to
know if you are not satisfied. Your feedback is appreciated. We will
use it to look for ways to improve our service."
Oh and by the way, we won't reduce your interest rate. That same week I got a "pre-approved" application in the mail from Washington Mututal for 0% introductory and about 7% after that. What the heck? They won't lower the account they have, but they will give me a NEW card at that rate.
Great. Thanks. I happen to make a decent amount of money, have a good credit score and have low debt so getting another line of credit is an easy thing. I signed up for a card with another company at 7% and got twice the open credit line. I went online to Washington Mutual's system and posted the payment in full using a transfer check.
They showed my account balance at zero, and then three days later rejected the payment and charged me $35 for a "bounced check". I contacted the new company only to learn they didn't show any attempt by anyone to run that check through.
I figured, ok, lesson learned. I quickly posted a $250 online payment out of my checking so I wouldn't be "late" again. I took my new bill that just arrived, wrote out a transfer check for the full amount and sent it in, paying the balance in full.
I just logged into the online system to make sure it cleared, and four days after the payment was posted, Washington Mututal charged me another $15.50 "finance fee" on a zero balance account that was paid in full as soon as the bill arrived. How would you ever pay off an account that way?
Talk about a bunch of crooks.
Vermyndax wrote :
Greaaaaat. Guess which card I have that is my lowest interest?
norma wrote :
I hate to say it but they will keep doing this, it is how they make money. best thing to do is make a payment that you know is over the amount owed so that you have a credit. say 15.00 then wait a month or so and call and request your credit in a check and then when you get the refund close the account. Oh it will take them a long time to send the check but they will eventlly. Can you tell I have had some dealings with they.
Suesie wrote :
I just noticed this blog and wouldn't you know it, I just got an offer today for a WAMU account, 0% Interest until July 2008. I won't take up their offer. Yikes! Nasty.
Jeff wrote :
Just watch the stock..these guys are going down. Losing 90% shareholder value in about a year is a "significant" problem that they are not going to bounce back from considering that the losses are continuing. Go figure that they are trying to nickel and dime everyone for every penny...Watch the papers it will be a matter of time before the Govt. takes over.